Intimacy Development Solutions
Professional Relationship Coaching
PIPEDA Compliance
Personal Information Protection and Electronic Documents Act - Canadian Privacy Protection
Our Commitment to PIPEDA
Intimacy Development Solutions is committed to protecting the privacy of Canadian residents in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA). We adhere to the ten privacy principles outlined in PIPEDA to ensure your personal information is handled responsibly.
PIPEDA's Ten Privacy Principles
1. Accountability
We are responsible for personal information under our control
2. Identifying Purposes
We identify why we collect personal information before or at collection
3. Consent
We obtain your consent for collection, use, or disclosure
4. Limiting Collection
We collect only necessary personal information
5. Limiting Use, Disclosure
We use information only for identified purposes with consent
6. Accuracy
We keep personal information accurate and up-to-date
7. Safeguards
We protect personal information with appropriate security
8. Openness
We make our privacy policies and practices readily available
9. Individual Access
You can access your personal information upon request
10. Challenging Compliance
You can challenge our compliance with these principles
Personal Information We Collect
Under PIPEDA, we collect the following types of personal information:
- Contact information (name, email, phone number, address)
- Relationship and coaching-related information
- Assessment responses and progress notes
- Payment and billing information
- Communication records and session notes
- Website usage data and technical information
Purposes for Collection
We collect personal information for the following identified purposes:
- Providing relationship and intimacy coaching services
- Communicating about appointments and services
- Processing payments and maintaining business records
- Improving our services and client experience
- Complying with legal and professional obligations
- Protecting the safety and security of our clients and services
Consent
We obtain consent for the collection, use, and disclosure of personal information through:
- Express consent for sensitive personal information
- Implied consent for routine business purposes
- Opt-in consent for marketing communications
- Clear explanation of purposes at the time of collection
You may withdraw consent at any time, subject to legal or contractual restrictions and reasonable notice.
Your Rights Under PIPEDA
Access Rights
You have the right to:
- Know what personal information we have about you
- Know how your personal information is being used
- Know who has access to your personal information
- Request correction of inaccurate information
- Request access to your personal information
Security Safeguards
We protect your personal information through:
- Physical safeguards (secure facilities and locked filing cabinets)
- Technological safeguards (encryption, secure networks, access controls)
- Organizational safeguards (staff training, confidentiality agreements)
- Regular security assessments and updates
- Secure disposal of personal information when no longer needed
Making a Request or Complaint
To exercise your rights under PIPEDA or make a complaint about our privacy practices:
Privacy Officer Contact:
Email: intimacydevelopmentsolutions@gmail.com
We will respond to your request within 30 days. If you are not satisfied with our response, you may file a complaint with the Privacy Commissioner of Canada.
Privacy Commissioner of Canada
If you believe we have not adequately addressed your privacy concerns, you may contact the Privacy Commissioner of Canada:
Website: www.priv.gc.ca
Phone: 1-800-282-1376
Email: info@priv.gc.ca